been selling online for many years back, mostly got positive feedback only few with negative....
that's ok, is real world, we have to improve from negative feedback to positive.
BUT,..................
Somehow, certain customer doesn't care. They only think from their view, (yea, i know u will say customer always right). I been facing macam-macam SPECIAL customer..
Case (1) : Tipu me say need walk to bank in, ask me must discount for her... i pity her cos need to walk , but once i check the transaction only i realize she actually using online transfer, NO WALKING INVOLVE!
Case (2) : Same customer as case 1, keep asking for extra free gift, I gift extra for her at the 1st order, and she assume i give her another extra for 2nd order but i didn't (not purposely but depends on order) so , she email and bomb me, so so so frustrated but i still say sorry to her. what to do, Customer always RIGHT!!!
Case (3) : postage problem. no one understand how frustrated waiting at post office. furthermore those order just little (yea i know can't say like that, but i deeply feel upset with tat), I can't going post office just to post only 1 order, it is really waste my time, and i have limited time to waste in waiting...
Some buyers always ask to post by normal, by registered, but no one think to post by pos laju. It is just similar pricing, but they didn't see that. cos they didn't count in the petrol, packaging, time IN.... I wanted to tell those fellows: If i make high profit in yours order, then def i give FREE POSTAGE, or bare some postage, but in fact, i only mark up little profit ONLY!!!
Case (4) : Product problem - But as for me is acceptable, but NOT in buyers view...OMG i''ll not selling defect goods,hello! But can't you tolerant a bit? Is really not the seller fault... only the structure is like that, i can't change... I am searching and looking for the best quality goods to sell... What can i say is each individual have own view, i don't mean to blame, just to express my feeling!
Case (5) : FREE GIFT - this is an extra bonus, but i tried to give for every order, somehow i might forget.. I'm so sorry..... I'm not purposely skip the free gift...
ARGH!!! Feel so badly !